Privacy Policy

Privacy Policy

Shellharbour Skin

At Shellharbour Skin, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may update this Privacy Policy from time to time to reflect our practices and legal obligations. Any updates will take effect once published on our website.

Use of AI Scribe Technology (Heidi Health)

To support accurate and efficient documentation of your clinical consultation, your treating doctor may use secure AI scribe software (Heidi Health). This tool may temporarily capture audio during your appointment to assist with generating clinical notes. These notes are reviewed and confirmed by your doctor before being saved to your medical record.

Your doctor will explain this process and ask for your consent in the consultation room before use.

This technology does not replace medical judgment. Your personal and health information will be managed securely and in accordance with Australian privacy laws. You may withdraw your consent to the use of this tool at any time, without any impact on the care you receive.

Our Commitment to Your Privacy

Your privacy is important to us. We take the responsibility of handling your personal information seriously and only collect and use information necessary to provide you with high-quality medical and skin health services.

This policy applies to the services offered by Shellharbour Skin and its related entities.

What Information We Collect

We may collect personal and sensitive information, including:

• Name, date of birth, contact details, and emergency contacts
• Medical history, treatment records, and clinical photographs
• Payment and billing information
• Health-related information, including physical and mental well-being

We only collect information directly from you or your authorised representative, unless permitted or required by law.

Why We Collect Your Information

We collect this information to:

• Provide medical, dermal, and cosmetic services
• Keep accurate medical records
• Communicate appointment updates, recalls, or follow-ups
• Inform you of new services, products, or promotions (only with your consent)
• Assist with internal operations such as quality assurance and staff training
• Comply with legal and regulatory obligations

You are not obligated to provide personal information. However, declining to do so may impact our ability to deliver services safely and effectively.

Use and Disclosure of Your Information

Your personal information is used primarily for delivering care and clinic operations. In certain cases, we may share your information with trusted third parties (e.g., software providers, payment processors, or external health professionals), but only where required and with strict privacy protections in place.

We will not share your information for unrelated purposes without your permission, unless required by law or to protect health and safety.

Sensitive Information

Sensitive information (such as health conditions or treatment details) is collected only as necessary for your care and is handled with heightened confidentiality. It is never disclosed without your consent unless required by law or to prevent a serious risk to health or safety.

Marketing and Communication

Shellharbour Skin will not send advertising or promotional material without your prior consent. If you receive marketing communications and wish to unsubscribe, you may do so at any time via the unsubscribe link or by contacting us.

Your Rights and Access to Your Information

You have the right to:

• Access your personal or health information
• Request correction of incorrect or outdated information
• Withdraw your consent at any time

To do so, please contact us in writing or through the contact form on our website. We may need to retain certain records to comply with medical and legal obligations.

Data Security and Storage

We take all reasonable steps to protect your information. This includes secure servers for digital data, locked storage for hard copy records, and access restrictions to authorised personnel only.

Where information is no longer required, we will take steps to de-identify or securely destroy it in accordance with applicable regulations.

Use of Tracking Technologies

Our website may use cookies and web beacons to improve your experience. These tools collect non-identifying information, such as browser type and website usage, and are used to enhance our services. You can modify your browser settings to disable cookies if preferred.

External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

Feedback, Questions, or Complaints

If you have concerns about how your privacy has been managed, or if you wish to make a complaint, please contact us:

Email: admin@shellharbourskin.com.au
We aim to respond promptly and resolve any concerns.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online: www.oaic.gov.au