Gift voucher & packages terms and conditions

Gift voucher terms and conditions

• All gift vouchers and pre-purchased packages are valid for 12 months from the date of
  purchase.
• Expired vouchers will not be accepted, and no extensions or exceptions will be
  granted under any circumstances.
• All sales of vouchers and packages are final. Vouchers and packages are non-
  refundable, change of mind and cannot be exchanged for cash or other
• products/services.
• Vouchers are non-transferable and must be redeemed by the original purchaser or the
  intended recipient, as specified at the time of purchase.
• Vouchers and packages cannot be applied to:
  i. Services covered by Medicare
  ii. Cosmetic removal of skin tags, cyst, moles, or seborrheic keratosis etc.
• Shellharbour Skin reserves the right to reject voucher usage for services outside of
  these specified terms.
• Vouchers can only be redeemed for services and products in-clinic and cannot be used
  on our online store.
• If a voucher is purchased as part of a promotion, it cannot be redeemed in conjunction with any other promotions or offers for additional discounts.
• If a gift voucher is used for a treatment or service, failure to attend the appointment or
  cancellation within 24 hours will result in forfeiture of the voucher or the full value of the
  treatment.
• No refunds, reschedules, or credit transfers will be provided for forfeited vouchers.
• In the event that a voucher is lost, stolen, or damaged, Shellharbour Skin is not
  responsible for replacing it unless proof of purchase is provided. Replacement vouchers
  are at the discretion of Shellharbour Skin management.
• Shellharbour Skin reserves the right to cancel any voucher or package found to have
  been used in breach of these terms and conditions.
• Any disputes regarding voucher usage will be resolved at the sole discretion of
  Shellharbour Skin management.
• Shellharbour Skin reserves the right to amend these terms and conditions at any time, without prior notice. Any amendments will be posted on the Shellharbour Skin website or
  communicated to customers in writing.
• Shellharbour Skin ‘may’ send a reminder to the purchaser or recipient of a gift voucher
  30 days prior to the expiration of the voucher. However, it remains the responsibility of
  the purchaser/recipient to redeem the voucher before the expiry date.
• Any promotional offers or discounts on gift vouchers, including Black Friday
  promotions, will be clearly communicated and include specific terms. These promotional
  offers may not be combined with other offers unless explicitly stated.
• All pricing related to services or products purchased with gift vouchers will be clearly
  communicated prior to the voucher’s purchase and will reflect the price at the time of
  purchase, excluding any additional taxes or fees that may apply.
• If a voucher is redeemed for a service or product that is of lesser value than the
  voucher’s face value, no credit or refund will be issued for the unused portion. The
  remaining amount will still be available for redemption; however, it must be used before
  the voucher expires.
• By purchasing or using a gift voucher, the customer acknowledges and agrees to
  abide by these terms and conditions without exception.
• To redeem your voucher for a service, you can book the service online at
  shellharbourskin.com.au or call the clinic directly. For product purchases, redemption is
  only available in the clinic. Please provide the code to the reception team at the time of
  payment.
• If you have any questions or concerns about the terms and conditions, please contact
  Shellharbour Skin management at (02) 4249 2860 or [email protected]